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Customer Support Specialist

The Customer Support Specialist is responsible for providing accurate and timely support to DCI customers regarding their questions and concerns about various DCI software applications. The Customer Support Specialist can provide support in the application areas of deposits, management, eBanking, and loans.

Responsibilities

  • Receives, logs, and responds to telephone and email correspondence from DCI customers regarding questions about DCI products and reports.
  • Strives to educate and improve customer knowledge and understanding of DCI software applications.
  • Researches and resolves customer questions and concerns.
  • Escalates application problems and concerns from customers to Senior level support or Development Team.
  • Maintains customer Control Record changes; makes necessary revisions as authorized.
  • Composes and provides input for User Documentation.
  • Provides support to on-site Implementation Teams and Customer Relationship Managers.
  • Provides back-up support for first level calls in all applications as needed.
  • Ensures that personal work area and other shared Customer Service work areas are maintained in a neat and organized manner.
  • Performs other related duties as assigned.

Education Requirements

  • Two year’s work experience in a financial institution.
  • Associates Degree or equivalent experience (Bachelor’s degree preferred).

Position Requirements & Skills

  • Excellent verbal and listening skills, in person and over the telephone.
  • Exceptional written communication skills on external and internal correspondence.
  • Proficient in PC operations with advanced proficiency in Microsoft Office applications
  • Possess sound analytical problem determination and resolution skills.
  • Effective time management and organization skills.
  • Ability to assist DCI customers with a friendly and professional attitude.
  • Good interpersonal skills including the ability to be a successful team player.
 
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Education

Associates Degree or equivalent experience

Experience

Two year's work experience in a financial institution.

Location

Hutchinson, KS 67501

Full Time

Standard Benefits

  • Health, dental, vision, life, cancer and long-term disability insurance
  • 401k retirement and profit-sharing plans
  • Paid vacations, sick leave and holidays
  • Spending accounts
  • AFLAC benefits
  • Employee assistance program
  • Job-related educational assistance
  • Wellness benefits
  • Fun, friendly work environment!

Applying for Employment

Complete and submit an application form here. Be sure to attach your resume and a cover letter that specifies the position for which you are applying and your salary requirements.

We are an E-Verify Employer
E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows us to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

Mail Applications To:
Data Center, Inc.
Attn: Human Resources
20 W. Second Ave.
Hutchinson, Kansas 67501
Fax: 620-694-6880
Email: hr@datacenterinc.com

DCI is proud to be an Equal Opportunity Employer and offers a drug-free workplace.