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Bank & Internal Tech Support Manager

Bank & Internal Tech Support Manager

The Bank and Internal Technical Support (BITS) Manager is responsible for maintaining liaison with DCI customer member banks, as well as DCI employees, providing a communication link between DCI and its customers for advanced support pertaining to software applications, server, and PC related issues and services. Additionally, the BITS Manager is responsible for providing internal technical support for Windows Server and endpoint device related issues and services for DCI employees. The BITS Manager manages, trains, and guides the Sr. Technical and Technical Engineers in his/her team and is responsible for hiring and retaining highly qualified personnel. The BITS Manager is also responsible for assisting in the identification and solution of problems, research, and implementation of new technology, and interacting professionally with DCI management, other technical teams, and staff, as well as contacts of member banks. This position requires the ability to travel to various DCI facilities and vendor locations. Overall travel is usually minimal throughout the year, but depending upon circumstances, may be required with only a short notice. In addition to travel, this position is on call for major problems 24x7. Interruptions after normal hours are usually minimal but can obviously vary. Certain processes (Disaster Recovery, System Implementations, etc.) will require time on some weekends or evenings.

Manager, Bank and Internal Technical Support

  • Oversees, plans, organizes, controls, and provides general direction to all activities within the BITS area.
  • Makes personal visits, telephone calls, and writes correspondence to bank customer contacts and DCI employees as necessary.
  • Ensures that BITS delivery methods adhere to DCI standards and best practices, which include a highly personal approach and communication style to all internal and external contacts.
  • Provides maintenance and support for existing solutions for DCI and DCI customers.
  • Ensures that the BITS team possesses the proper knowledge and skills to install, troubleshoot and test required software and hardware.
  • Monitors the overall effectiveness of BITS and ensures that internal and external customer needs are fully met.
  • Ensures that DCI’s customer response service levels are maintained and exceeded.
  • Responsible for all Microsoft based Desktop and Server operating systems and deployment thereof.
  • Responsible for DCI’s Microsoft (front-end) iCore360 delivery platform systems.
  • Responsible for DCI Microsoft Server monitoring and log management processes.
  • Ability to define and document processes.
  • Assess the solutions and equipment to meet the need.
  • Provides new equipment installs for DCI and DCI customers.
  • Available for after-hours support

Supervision and Leadership

  • Performs general supervisory tasks such as completing performance evaluations, salary reviews, disciplinary procedures, departmental meetings, etc.
  • Meets with staff regularly to build rapport, understand concerns, and provide encouragement and assistance towards career development.
  • Provides training and development guidance to assigned staff.
  • Interviews and selects the potential job candidates for his/her department working with his/her management.

Other

  • Provides back-up support to other staff in his/her department as well as supports functions and duties performed by the BITS department.
  • Is responsible for patch management of the systems managed by this department and for ensuring that patches are applied in a timely manner.
  • Ensures that personal work area and shared areas are maintained in a neat and organized manner.
  • Performs other related duties as assigned.
  • Is a member of the Assessment Team – Technical, Business Continuity Management Committee, IT & Systems Recovery Team, and the Site Restoration Team and, therefore, has responsibilities as outlined in our Disaster Recovery/Business Continuity Plan.

Job Requirements:

  • Exposure to technical field and computer knowledge.
  • Strong knowledge of Microsoft Server Operating Systems and ancillary applications required.
  • Understanding of the fundamentals of data communications.
  • Exposure to database applications and host communications.
  • Knowledge and understanding of DCI and DCI supported applications as they relate to development and support.

Education

  • Bachelor of Science degree in Management Information Systems, Computer Science or related, or equivalent work experience.
  • Minimum of three year work experience in a related field.
  • One or more related Technical Certification(s).
  • Server and Desktop Virtualization experience
  • Banking work experience is a plus.
 
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Education

Bachelors Degree

Experience

5+ Years

Location

Hutchinson, KS 67501

Full Time

Standard Benefits

  • Health, dental, vision, life, cancer and long-term disability insurance
  • 401k retirement and profit-sharing plans
  • Paid vacations, sick leave and holidays
  • Spending accounts
  • AFLAC benefits
  • Employee assistance program
  • Job-related educational assistance
  • Wellness benefits
  • Fun, friendly work environment!

Applying for Employment

Complete and submit an application form here. Be sure to attach your resume and a cover letter that specifies the position for which you are applying and your salary requirements.

We are an E-Verify Employer
E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows us to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

Mail Applications To:
Data Center, Inc.
Attn: Human Resources
20 W. Second Ave.
Hutchinson, Kansas 67501
Fax: 620-694-6880
Email: hr@datacenterinc.com

DCI is proud to be an Equal Opportunity Employer and offers a drug-free workplace.